The Sales Development Specialist receives and qualifies inquiries from various sources including marketing campaigns, website forms, call-ins, tradeshow lists, webinar registrations, and other requests channels. This position will also perform prospecting, calling, and development functions to help Sales Reps and Inside Sales build opportunity pipelines.

Responsibilities:

• Initial point-of-contact for inbound leads
• Follow up with inbound leads to determine if they are a qualified lead (as defined by Sales)
• When applicable, introduce leads to other solutions and resources that could be of value
• All communication, documentation and follow-up is managed within the customer relationship management (CRM) system (i.e., SalesForce)
• Hand qualified leads to appropriate sales managers and determine follow-up schedule
• Create weekly reports for management on total calls and qualified leads
• Track all qualified leads to closed deals for closed-loop reporting
• Ability to generate and present reports to multiple levels of sales team
• Identify other avenues for prospecting and sales development for sales reps
• Transition non-sales inquiries to the proper internal teams

Qualifications:

• Minimum of 2 years inside sales experience with B2B solutions.
• Excellent phone skills; communications skills
• Track record of successful inside sales results: # of calls made per day; number of qualified leads generated from prospecting activities
• Experience with SaaS software solution selling
• Demonstrated ability to remain focused in a multi-tasking environment
• Self-starter with excellent organizational skills
• Experience with SalesForce and HubSpot (marketing automation platform)
• Experience with Website Visitor ID software (Lead Forensics a plus)
• People-oriented, confident and understands complex software and technology
• Intelligence level that allows the person to quickly gain knowledge of a new industry, prospect business challenges, and technical solutions
• A sense of urgency; highly responsive and customer service-focused
• Experience in the EMS industry a plus

Perks & Benefits

ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally, we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service, social events and much more! Our benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts, STD/LTD, Paid Time Off and tuition assistance.

ZOLL appreciates and values diversity. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

ADA: ZOLL will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.